Wrong acceptance partner

Restricted acceptance partner network
Your employer has defined a restricted acceptance partner network and you have submitted a voucher that does not correspond to this acceptance partner network.
If your employer has restricted the acceptance partner network, this is shown under "My-dbonApp - Where can I redeem my vouchers? " section. Possible restrictions are e.g. by city, federal state or even specific restaurants and/or grocery stores.
If you submit a voucher that does not meet the My-dbonApp "Where can I redeem my vouchers?" criteria, it will be rejected.

You have submitted a receipt that does not correspond to an acceptance partner for meal vouchers
Here the reason for rejection is self-evident. e.g. hairdresser's receipt, petrol station receipt, shoe store, drugstore, kiosk, DIY store, cinema, etc. All of these are not acceptance partners for meal allowances.

You have taken a photo that does not represent any evidence at all.

Wrong day or time

Your employer has set meal times. You can find your meal times under "My-dbonApp - What are my meal times? If the day of the week and/or the time of your voucher is outside this meal time, the voucher is invalid.

Example: Meal time from Mon-Fri from 11.00 - 14.00
However, your receipt is dated Friday at 14.10 and is therefore invalid
Or you have submitted a receipt from Saturday or Sunday and is therefore invalid.

Please note that the date and time on the receipt are relevant.

Amount already exhausted

This reason for rejection appears if the credit balance of a submitted voucher has already been completely exhausted or if the credit balance in a certain voucher category has already been exhausted.

Receipt was rejected although there is still a credit balance

In the dbonApp for the current month, you can see the total amount of balance you currently have available. This is the amount in the lower circle. According to your dbonApp, you still have a balance of 112.70 available. Nevertheless, your receipt from a grocery store has been rejected.

How can that be?

Please check how the balance of 112.70 is made up by clicking on the circle.

In this example, you can see that the balance consists exclusively of lunch vouchers. You can only redeem credit for lunches in restaurants and not in grocery stores. Therefore, the food voucher has been rejected even though there is still a balance.

Credit balance actually already exhausted

If your balance is actually already at 0.00, as in this example, you can still submit receipts, but these will be rejected as the balance has already been used up.

A maximum of one receipt can be submitted per day

If you are allowed to submit a maximum of one receipt per day (see my-dbonapp), you can only submit one receipt.

Acceptance partner could not be determined

The receipt is cut off and the invoice issuer is not visible
Each receipt must be clearly assignable to an acceptance partner. If the document has not been photographed in full and the invoice header has been cut off, it cannot be assigned and the document is rejected.
The document is of poor quality, the acceptance partner is not recognizable
If the document is photographed out of focus/blurred/dark, it cannot be assigned

Solution:
Please delete the rejected receipt and submit the receipt again completely and legibly.

Receipt already available

This reason for rejection is self-evident. If the document has already been submitted by yourself or another person, the second, third etc. submission will be rejected. submission will be rejected. A document can only be submitted once by one person as a duplicate check is carried out.

For a shared receipt with several meals in which your work colleagues also want to participate, the receipt must be submitted by one person as a shared receipt and the participating work colleagues attach themselves to the receipt using the key funktion.

Document outside the area of validity of the employee master data

Document date before the validity date

Your employer will provide you with meal vouchers from a certain date, e.g. from May 2025.

However, you submit a voucher with a voucher date of 31.03.2025, for example. The voucher date is before the validity period and is therefore invalid.

Voucher after the validity date
You leave your company, e.g. on April 30, 2025, and have been provided with meal vouchers by your employer up to and including April 2025. You submit a voucher with a voucher date of May 1, 2025. The voucher date is outside your validity period and is therefore invalid.

Solution: Please make sure that the voucher date is within your validity period.

Document in wrong period

You must submit a month's vouchers by a certain date. You can find your submission deadline under my-dbonapp Until when can I submit receipts?

Example: If the voucher submission deadline is e.g. by the 5th of the following month, you must submit the vouchers from May 2025 by June 5, 2025 at the latest. A later submission is no longer possible and the receipt submitted too late is invalid.

No food vouchers available

You have submitted a receipt from a grocery store, but have no grocery vouchers available, only restaurant vouchers.

or

You will receive food vouchers, but your food credit has already been used up.

Rejected by the employer

This receipt was rejected by your employer and will not be included in the payroll run. There may be a note explaining why your employer has rejected this receipt. For more information, please contact the dbonapp administrator at your employer directly.

Voucher submission does not comply with the voucher submission specification

Items for meals are not (clearly) marked
On the submitted invoice, the items that are intended to be used for the meal allowance are not or not clearly marked (e.g. highlighted in color or underlined). The amounts of the intended meal must be added together and the total must be written on the receipt and only the amount for the meal may be entered when submitting the receipt.

Invoice total submitted instead of meal amount
The meal items are marked, but the complete invoice total was submitted and the meal total was not stated.

Submission of a weekly purchase (purchase for stock)

Collective document unchecked

The details on the submitted shared receipt have changed and the receipt must be checked again. You can resubmit the receipt with the same key.

Collective document error

The details on the submitted shared receipt have changed and the receipt must be checked again. You can resubmit the receipt with the same key

Date and/or time not visible

The date and/or time of the receipt is cut off on the photo. This information is required for document verification. Please ALWAYS take a photo of the complete receipt to avoid the receipt being rejected.

Acceptance partner not apparent

The acceptance partner is not or not clearly recognizable on the photo. Each receipt must be assignable to an acceptance partner.
or there is no invoice document on the picture at all

Please ALWAYS take a photo of the complete receipt to avoid the receipt being rejected.

Credit card/debit card receipt instead of invoice

You have submitted the receipt that you received as proof that you paid by credit card or debit card.

Please request a proper receipt showing your consumption. Credit card/debit card vouchers cannot be taken into account.

Purchase order, delivery bill or interim invoice instead of a regular invoice

Order, delivery or interim invoice instead of a regular invoice

The document submitted is not an invoice document but an order, a delivery bill or an interim invoice. An invoice document has a unique invoice number, invoice issuer, invoice date/time, amount with VAT shown and consumption.

Only QR code photographed

You have only photographed the QR code. Please ALWAYS photograph the complete receipt first and only when you are asked to do so, only photograph the QR code as a second step. If the QR code cannot be read, the receipt cannot be checked using the QR code if a manual receipt check is required.

Blurred/illegible

Unfortunately, you have photographed the receipt out of focus/illegible/too dark. The date, time, amount and document issuer must be clearly visible on the submitted photo. The receipt can therefore not be checked and is invalid.

Foreign receipt

Usually, only receipts from the country in which your company has its registered office can be recognized. Foreign receipts (in a different currency or language), e.g. from a vacation in Croatia, cannot be submitted. Please only submit receipts from your employer's country of origin.

Several receipts on one picture

Please upload 1 photo per receipt. It is not possible to submit multiple receipts on one photo, such receipts are invalid.

QR code and receipt do not match

If the QR code is not visible in the first photo, you will only be asked to take a photo of the QR code. However, you have photographed another receipt in the second step.

Archived documents

Credit balance already exhausted

No redemption possible with different voucher types

You cannot submit lunch and food receipts on the same day.

Maximum number of vouchers/day exhausted

The maximum number of vouchers that can be redeemed for this day has already been used up. See Meine-dbonApp: Can I redeem several vouchers per day?

Only 1 receipt per day possible

You can only submit one voucher per day. See Meine-dbonApp: Can I redeem several vouchers per day?

Monthly maximum number exhausted

You have already used up the maximum number of vouchers for this month.

Minimum consumption not reached

The receipt or portion of a collective receipt you submit falls below the minimum consumption.